At StickHive, we take pride in creating premium-quality stickers designed to help you express yourself. If something isn’t right with your order, we’re here to help.

Returns

Due to the nature of our products, we do not accept returns for:

* Stickers
* Sticker packs
* Laptop skins
* Custom stickers
* Personalized products

Returns are only accepted if the item received is:

* Damaged during delivery
* Defective
* Incorrect item shipped

Damaged Package Policy

If your package arrives damaged, you must notify us within 24 hours of delivery.

Please provide:

* Clear photos of the unopened package showing the damage
* Photos or videos of the product inside
* Your order number

Claims submitted without sufficient photographic evidence may not qualify for a replacement or refund.

We reserve the right to verify all claims before approving any replacement.

Unboxing Video (Recommended)

For custom or high-value orders, customers are strongly encouraged to record an unboxing video from the moment the sealed package is opened.

An unboxing video may be required to verify claims regarding:

* Missing items
* Damaged products
* Wrong products

Refunds

Approved refunds (if applicable) will be processed to the original payment method within 5–10 business days after approval.

If a replacement is possible, we may choose to send a replacement instead of issuing a refund.

Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once production or shipping has started, cancellation requests cannot be accepted.

Custom or personalized orders cannot be cancelled once production has begun.

Non-Refundable Situations

Refunds or replacements will not be provided for:

* Change of mind
* Incorrect shipping address provided by the customer
* Delivery delays caused by courier services
* Minor color variations due to different screen or monitor settings
* Normal wear and tear after use

For any assistance, contact us with your order number and details, and our support team will be happy to help.